Shipping

At Alchemist Peptides, we are committed to ensuring your orders are processed efficiently and delivered in a timely manner. Below are the details of our shipping process, options, policies, and information regarding refunds.

Shipping Locations

We are proud to offer shipping to all U.S. states. If your state does not appear as an option during checkout, please contact our customer service team for assistance.

Processing Time

All orders are processed within 1-2 business days after receiving your order confirmation. Orders are not processed or shipped on weekends or holidays. You will receive a notification once your order has been shipped.

Please note that processing times may vary during high-demand periods or due to unforeseen circumstances. We strive to maintain efficient operations, but any potential delays will be communicated to you promptly.

Shipping Methods and Costs

We offer the following shipping options to ensure your order reaches you in the most efficient way possible:

• Standard Shipping: Typically takes 5-10 business days, depending on your location.
• Express Shipping: Typically takes 2-5 business days, depending on your location.

Shipping costs will be calculated and displayed during the checkout process, based on the shipping option selected and your delivery address.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website and monitor its delivery status. Please allow up to 24 hours for the tracking information to be updated.

Shipping Issues

While we aim to ensure smooth delivery of your order, unforeseen circumstances such as weather conditions, carrier delays, or customs hold-ups may occur. If you experience any issues with your shipment, please contact our customer service team immediately, and we will work to resolve the matter as quickly as possible.

Missing or Damaged Items

If your order arrives damaged or if any items are missing, please contact us within 48 hours of receiving your package. We may require photos of the damaged goods and packaging to assess the issue and initiate the replacement process.

Refunds

Due to the nature of our products, refunds are handled on a case-by-case basis. If you are eligible for a refund due to issues such as damaged products or incorrect items, we will process your refund once the issue has been verified. Please note that shipping costs are non-refundable. In some cases, we may offer a replacement instead of a refund, depending on the circumstances.

To request a refund, please contact our customer support team within 7 days of receiving your order. We may request additional details, such as photos or a return of the product, to process your refund.

Contact Us

If you have any questions or concerns regarding your shipment or refund, feel free to reach out to us at:

• Email: info@alchemistpeptides.com

We are here to assist you and ensure your order is delivered without any hassle.